Toshiba SLA ( Service Level Agreement) is a contract between Able Home and Office and Toshiba Client Users. It starts with signing of SLA contract, minimum of 3 years. There are two types of the SLA contract, first is the toner included and the parts and labor only. let’s identify each types;
Toner Included – Able Home and Office will supply Toshiba Client Users the toners (ink) , Parts (System
Boards, Power Supply Boards, LSU, Lamps, Logic Boards, etc.) , Consumables
(Drum, Developer, Fuser kit, Pick up rollers) and services or labor.
Parts and Labor Only – Able Home and Office will supply Toshiba Client Users the parts (System Boards,
Power Supply Boards, LSU, Lamps, Logic Boards, etc), Consumables (Drum, Developer,
Fuser kit, Pick up rollers) and services or labor.
With the Toshiba SLA, Able Home and Office will maintain the Toshiba Machines in good operational condition within the duration of the contract. These are the programs for the SLA maintenance;
1.) Toners stocks are monitored 24/7 and ready to install whenever needed
2.) Toshiba parts are ready for shipment from our suppliers whenever needed
3.) Toshiba Consumables are ready on stock before the PM counts reach its life span
4.) Able Home and Office Technicians are highly skilled to attain any service calls anytime.
5.) Loan machines are ready to deploy whenever needed.
TO ALL NEW TOSHIBA CLIENT USER’S WE WELCOME YOU TO AVAIL OUR SLA AND ENJOY THE SERVICES THAT WE OFFER.
