When your team consistently creates an environment of amazing customer service, it generates not just repeat business but also referral business. That’s because when your customers feel valued, they’ll provide your business with a positive feedback.
“Your most unhappy customers are your greatest source of learning”
A good point to ponder because no matter how well we run the business, there will be still unhappy customers who are inevitable. While there will be a percentage who are just unhappy people looking to complain about anything, most will have legitimate points worth considering. You can never see the business the way people on the receiving end of your service can, and listening to them is the only way to learn and improve. We are grateful when someone speaks up and improve ourselves and even what’s needs to be done.